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FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Frequently asked questions

How does the heated eyelash curler work?

The curler heats up in 5 seconds and gently curls your lashes when brushed from root to tip. It uses safe, low heat to create long-lasting, natural curls without clamps.

Is it safe for my lashes and sensitive eyes?

Yes! LashGlow is designed with temperature control to prevent overheating and is much gentler than traditional curlers, reducing the risk of breakage or damage.

How long does the curl last?

With proper application, your lashes can stay lifted for up to 24 hours. For best results, use mascara before or after curling to lock in the shape.

Can I use LashGlow on false lashes or lash extensions?

Yes! LashGlow is safe to use on natural lashes, false lashes, and extensions. Just use gentle heat settings to avoid excessive exposure.

How do I clean the curler?

To clean your LashGlow Heated Eyelash Curler, make sure it's turned off and completely cool. Use a soft, dry cloth or a cotton pad with a small amount of alcohol to gently wipe the heating element. Avoid using water or submerging the device. Regular cleaning helps maintain performance and hygiene.

Is it waterproof?

No, the LashGlow Heated Eyelash Curler is not waterproof. To ensure its longevity, avoid exposing it to water or moisture. Clean it with a dry or slightly damp cloth instead of rinsing it under water.

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Please don't hesitate to reach out to us if you need help with your lashes, have any questions, or just wanna say hey!

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