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Return Policy

RETURN

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

  • Gift cards.

  • Downloadable software products.

  • Some health and personal care items.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use.

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Frequently asked questions

How does the heated eyelash curler work?

The curler heats up in 5 seconds and gently curls your lashes when brushed from root to tip. It uses safe, low heat to create long-lasting, natural curls without clamps.

Is it safe for my lashes and sensitive eyes?

Yes! LashGlow is designed with temperature control to prevent overheating and is much gentler than traditional curlers, reducing the risk of breakage or damage.

How long does the curl last?

With proper application, your lashes can stay lifted for up to 24 hours. For best results, use mascara before or after curling to lock in the shape.

Can I use LashGlow on false lashes or lash extensions?

Yes! LashGlow is safe to use on natural lashes, false lashes, and extensions. Just use gentle heat settings to avoid excessive exposure.

How do I clean the curler?

To clean your LashGlow Heated Eyelash Curler, make sure it's turned off and completely cool. Use a soft, dry cloth or a cotton pad with a small amount of alcohol to gently wipe the heating element. Avoid using water or submerging the device. Regular cleaning helps maintain performance and hygiene.

Is it waterproof?

No, the LashGlow Heated Eyelash Curler is not waterproof. To ensure its longevity, avoid exposing it to water or moisture. Clean it with a dry or slightly damp cloth instead of rinsing it under water.

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Please don't hesitate to reach out to us if you need help with your lashes, have any questions, or just wanna say hey!

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